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The Impact of Voice Inflection on Effective Appointment Setting and Cold Calling.

June 24th, 2009 by Barry Caponi

 

Back on March 4th, I raised the issue of tone of our voice when making an appointment making call. Here are some thoughts on a related topic.
 
It takes more than a strong message to get someone to consider our request for an appointment on a cold call. Remember, our target’s immediate and natural tendency will be to start thinking about how to get us off the phone as soon as they realize that we’re selling something. That means they stop listening pretty quickly, so how do we increase the odds of getting them to hear what is important? 
 
One way is through emphasizing the key points we want to make through the inflection we use in our voices. Here’s a tip we teach in The Formula™. When we write our scripts down on a piece of paper, we italicize and bold the key points we want to emphasize. Then when we start to memorize and practice them, we make sure our voices convey emphasis on the key points.
 
Caponi Performance Group and Contact Science jointly market the telephone prospecting and cold calling solution called The Prospector’s Academy™. It is the only comprehensive solution to solving the biggest barrier to success in most selling organizations – the inability to secure enough Initial Appointments to begin the selling process. We accomplish that through simultaneously addressing both the efficiency and effectiveness of the process. We can be reached at 214 483-5800 or at barry@coldcalling101.com.

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Efficient Appointment Setting and Cold Calling - The price of gas has come down off its highs last year, but the cost of an hour of our time has not.

June 17th, 2009 by Barry Caponi

 

Should we canvas for Initial Appointments or use the phone?  In pure cold calling environments, it’s a question that gets asked a lot. So what’s the answer?
 
We believe that it depends on how we answer thee following parameters:
 
1. How comfortable are we at picking up the phone and calling for an appointment?  The less comfortable, the more canvassing makes sense as most callers seem to find it easier to pick up the phone and make a subsequent call into a company they’ve physically visited.
 
2. How many new names do we need to add to our target list each month?  If it is a lot, purchasing lists makes more sense as canvassing takes a lot of time.
 
3. Are we prospecting into a zip code or something larger?  If we’ve got a multi-state territory, canvassing is problematic.
 
4. Do we practice vertical prospecting, or are we geographic in focus?  Canvassing makes more sense in a horizontal selling environment where we can march down the block and find targets.
 
5. How much are we out on the street anyway?  If we are out and about every day, or at least three days a week, then building in some time to canvas makes sense.
 
6. How much would the receptionist know about what we need to ask?  The more common the information we need to know to qualify, the more canvassing makes sense.
 
7. Security challenges. In New York City, canvassing can’t work as security precludes us from getting into buildings. 
 
8. What is the average size of our sale?  There is a correlation between the cost of making a sale and the value of the sale.  Canvassing is more expensive when one takes into account the cost of driving around and the cost of our time.
  
Do you have any additional thoughts?  Send them to us.

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Your targets prioritize their days, too.

June 10th, 2009 by Barry Caponi

 

Last week, we talked about some statistics that should help us determine how many times we should follow up on a target. This week, we’ll explore the more intangible reasons for that follow up. 
 
We all have more to do than we have time to do it. When we receive information that we find interesting, yet the topic is not yet a priority, what do we do with it? Most of us either have a ‘stack’ for later review, or we just hope it will pop up again when we ‘have more time’.
 
How does this apply to cold calling and appointment setting? Our targets have the same challenges. That means persistence wins because priorities change over time as do our availability to talk. 
 
Have an ideal pursuit plan that includes the number of times you’ll try and how often you’ll try. Then follow it and don’t give up. (See May 27th, 2009 blog for more.)

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How many times do you follow up on a target or prospect?

June 4th, 2009 by Barry Caponi

 

Only 10% of all sales professionals will make more than three appointment making attempts to contact a target, yet 80% of all sales are made on the fifth through twelfth attempt.
 
My partner, Bob Howard, calls this the ‘drive by shooting’ approach to appointment setting. We’ll try once or twice and if we don’t get through, we discard that name and look for another one.
 
We suggest that everyone have an ideal pursuit plan to pursue each target. It is part of what we call Best Practices. In a B2B selling environment, the one we recommend most often is the 4×5x120. That means we’ll make 4 attempts to contact the target during this pursuit. We’ll wait 5 days in between attempts and, if we don’t succeed in contacting them, we’ll try again in 120 days. That means that we’ll make two attempts over a 365 day period. 
 
Do you have an ideal pursuit plan that you follow, or do you haphazardly call a target when you have time? …or when you get ‘around to it’?

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